Returns, Exchanges & Warranty

Last updated: 26 August 2026

We want you to be happy with what you buy. This policy applies in addition to your rights under Oman's Consumer Protection Law and does not reduce them.

1. Return and exchange window

You may request a return or exchange within 15 days of receiving your order.

Conditions for acceptance:

• The box (original packaging) in its original condition, with all contents.
• The device free of any scratch or visible defect, and fully working.
• The original invoice included.

2. Items we cannot take back

• Opened personal-care items or in-ear headphones, for hygiene reasons.
• Digital cards and activation codes once revealed or used.
• Items damaged by misuse, dropping, liquid, or repair attempted outside our centres.
• Clearance items sold on the stated basis that they are non-returnable.

3. Faulty or wrong item

If an item arrives faulty or is not what you ordered, contact us within 15 days of delivery. We will replace it or refund it in full, and we cover the return cost in that case.

4. How to request a return

• Message us on WhatsApp +968 9177 7225 or email [email protected] with your order number, a photo of the item, and the reason.
• Or bring the item with its invoice to any of our branches.
• We will confirm the request and explain how to hand the item over.

5. Refunds

• Card payments: refunded to the same card through Thawani. Depending on your bank it can take up to 10 working days to appear.
• Cash on delivery: refunded in cash at a branch or by bank transfer, whichever suits you.
• The clock starts once we have inspected the item and confirmed it meets the return conditions.
• Delivery charges are not refundable unless the return is due to our error or a faulty item.

6. Exchanges

You may exchange an item within the same window and on the same conditions. If the replacement costs more you pay the difference; if it costs less we refund the difference.

7. Warranty and repair

• Items are covered for the warranty period stated on the purchase invoice.
• The warranty covers manufacturing defects, and includes inspection, repair and genuine spare parts.
• It does not cover breakage, liquid damage, misuse, or opening outside an authorised service centre.
• Repairs under warranty are completed within 30 days of the store receiving the device.
• If the device cannot be repaired within that period, we undertake to replace it with a new device of the same type and specification, or refund its full value.
• After every service we give you a receipt setting out the work carried out on your device.

8. Cancelling an order

You may cancel free of charge while the order has not yet gone out for delivery. Once it has, cancellation is treated as a return under the sections above.

9. Contact

WhatsApp +968 9177 7225 · Phone 99530110 · Email [email protected]